WFixIt Mobile
Customer Relationship Management System Development
The Challenge
WFixIt was struggling with an outdated and inefficient system for managing their repair business. They relied on basic Excel sheets to track all transactions and repair histories, which led to significant operational challenges and customer service issues.
The company needed a solution that would streamline their repair tracking, improve payment management, and provide better visibility into their business operations. The existing system was causing confusion, missed details, and difficulties in tracking customer histories, especially for old or failed repairs.
Our Approach
We approached this challenge by developing a comprehensive CRM solution tailored specifically to WFixIt's needs. Our team created a custom website integrated with a specialized system designed to streamline repair tracking, invoicing, and customer management. The solution focused on automating key processes while maintaining detailed records of all repairs and customer interactions.
The Solution
We implemented a powerful CRM system that revolutionized how WFixIt manages their repair business, from customer interactions to financial tracking.
- Comprehensive repair tracking system with detailed logging of repair status and outcomes
- Automated invoice generation with support for both regular and proforma invoices
- Customer portal for accessing repair histories and invoices
- 3-tier login system for owner, employees, and customers
- Built-in financial reporting for tracking earnings across different time periods
Results & Impact
- Improved Operational Efficiency: The new system dramatically reduced time spent on administrative tasks and eliminated confusion in repair tracking.
- Enhanced Customer Service: Customers now have transparent access to their repair histories and invoices, leading to increased satisfaction.
- Better Business Control: The owner gained comprehensive oversight of operations with detailed financial reporting and employee activity tracking.
- Scalable Growth: The automated features and streamlined processes positioned WFixIt for future expansion and growth.
